Types of wicked problems that people who live in modern cities experience.

 Problem Definition

A wicked problem is a social or cultural problem, which is difficult or impossible to solve due to its complex and interconnected nature, and one of the most common type of wicked problems that people who live in modern cities experience is Urban Mobility, which is defined by:

- Inefficient and unreliable public transportation (Long wait times, limited coverage, or lack of accessibility for people with disabilities.)

- Traffic congestion (Gridlock leading to longer commutes, air pollution, and frustration.)

- Competition for road space (Pedestrians, cyclists, cars, and delivery vehicles vying for limited space, raising safety concerns.)

User Persona

 



 


 

 


















Storyboard



















Solution

The wicked problems that people who live in modern cities experience is congestion of public transport, such as insufficient coverage of bus and subway services, bad scheduling, and excessive reliance on personal vehicles. The solutions to solve the wicked problems is integrated smart transport system sought to reduce congestion while boosting the efficiency and dependability of public transport. The system will use AI to optimise bus routes and schedules in real time, and there will be multi-modal transport integrations such as bus, subway, bike-share, and e-scooters, which will serve as an alternative method of transportation. Moreover, we can address safety concerns by incorporating real-time monitoring of transit vehicles and emergency response elements into the app (Owens, 2021).


References: 

Owens, D. (2021, December 7). UX CASE STUDY — WICKED PROBLEMS - Deniz Owens - Medium. Medium. https://medium.com/@denizowens/ux-case-study-wicked-problems-a7bddcf6dfa2

Wicked Problems, Social-ecological Systems, and the Utility of Systems Thinking | Smart Cities Dive. (n.d.). https://www.smartcitiesdive.com/ex/sustainablecitiescollective/wicked-problems-social-ecological-systems-and-utility-systems-thinking/113741/

Owens, D. (2021, December 7). UX CASE STUDY — WICKED PROBLEMS - Deniz Owens - Medium. Medium. https://medium.com/@denizowens/ux-case-study-wicked-problems-a7bddcf6dfa2

Tasks

Done By

Problem Definition and User Persona

        Valerie Annabella

           Lim Jun Na

Storyboard

        Chong Jess Wynn

           Michelle Wong Hei Hui

Solution

        Tan Qiao Qian

           Yap Huey Shin

 

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